Amazon Warehouse Jobs UK | Amazon Careers

Job Responsibilities : Customer Service Delivery Station Liaison

Salary : £22616 per year

Company : Amazon UK Services Ltd.

Location : Derby GB

What skills and qualifications do you need?

  • Experience with Windows Operating Systems and Microsoft Outlook
  • Familiarity with multiple browsers multiple tabs window navigation and instant messenger tools
  • Previous experience or an interest to work in customer service
  • Ability to effectively prioritize work time to ensure efficiency
  • ‘A’ Level education or equivalent preferred

What will you get in return?

  • Pension plan
  • Competitive holiday (30 days)
  • Health insurance
  • Life insurance
  • Amazon discount code
  • Employee assistance program
What will you do as a Delivery Station Liaison?

  • Respond to customer escalations directly contacting them via phone and email to understand the problem and obtain information needed to help them get their parcel
  • Empathise with and prioritise customer needs and communicate with stakeholders to resolve customer issues
  • Act as an interface between our customers and the external delivery service partners in order to identify possible causes solve problems and if necessary arrange a redelivery
  • Build relationships and liaise every day with the Amazon Logistics team in the station to help get the best outcome for our customers
  • Treat customers with respect resolve conflicts and set appropriate expectations
  • Approach problems logically and with good judgment to ensure the best customer outcome
  • Make quick and effective decisions on behalf of the customer
  • Work a full-time shift-based schedule (40+ hours per week)
  • Monitor customer deliveries in real-time for delivery success

Click Here : Apply Now

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