Coop Careers UK | Administrative Assistant Jobs Near Me

Job Responsibilities : Customer Service Administration Assistant

Salary : £18,600 – £22,000 a year

Company : Coop

Location : Remote GB

Customer Service Administration Assistant

As a customer service administration assistant you’ll process and approve millions of pounds worth of energy bills that come through to us each week making sure they’re up to date and accurate.

This is a fantastic opportunity to learn more about utilities and work in a fast-paced environment.

What you’ll do

  • support the effective on-boarding of new customers
  • take ownership of activity related to property changes including acquisitions disposals and meter changes and maintaining the database
  • make sure the database is always accurate and up to date by updating tariffs new properties and sold properties
  • resolve invoice errors and customer queries via phone and email
  • work collaboratively with estates facilities and finance teams
  • use our energy software to process utility bills electronically for our stores funeral care estate non-trading estate and our energy customers

This role would suit people who have

  • previous customer service experience with the ability to communicate effectively to customers colleagues and partners on the phone and via written comms
  • the ability to work to tight deadlines and prioritize workload
  • good general IT skills with the ability to use programs in the Microsoft Office Suite (including Outlook Excel Word Team)
  • experience of resolving a range of queries and issues from customers
  • a high level of accuracy and attention to detail

Why Co-op?

  • competitive salary
  • coaching training and support to help you develop
  • pension with up to 10% employer contributions
  • annual incentive scheme
  • Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
  • 28 days holiday (rising to 32 in line with service)
  • discounts on Co-op products and services

Click Here : Apply Now

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