Customer Service Advisor

Urgent Vacancy Gov Jobs UK For Customer Service Advisor
Job Description
Gov Jobs UK, Customer Service Advisors work to bring high-quality customer service to the customers they interact with. Some Customer Service Advisors spend much of their time on the phone, helping and advising customers, while other Customer Service Advisors deal with customers in-person.
This is a fast-paced job role, where the Customer Service Advisor will effectively handle customer enquiries, as well as managing complaints and issues. A Customer Service Advisor, or Customer Service Assistant serves as the first point of contact for customers seeking to obtain advice from a company or organisation.
Their primary duties include answering customer enquiries, making product recommendations or suggestions and providing information about services or products. Other education requirements include an intermediate or advanced apprenticeship in customer service.
Job Details

Hiring Organization
Huntingdonshire District Council

Post Name
Customer Service Advisor

Any Graduate


Employment Type
Full Time

Work Hours
8 Hours

GBP 21000 To GBP 23000 Per Year

Huntingdon, England, United Kingdom PE29 3TN

About Organization
Huntingdonshire District Council (HDC) is passionate about providing good quality services to our communities, residents and businesses and this means we need to employ and retain the most talented and dedicated people.
Situated within the heart of the Cambridge-Peterborough Growth Area, Huntingdonshire is a beautiful district that boasts thriving market towns and many attractive villages, each with its own identity. We are an innovative and forward-thinking Local Authority whose residents are at the heart of our decision making.
lease look at our icare video available on our website where you can find out more about our values along with details of our current vacancies and should you wish to discuss any current vacancies or register your interest in future opportunities with HDC.
Equality, diversity and inclusion is at the heart of our recruitment and along with our values we are committed to creating an inclusive working environment, where diversity is valued and there is equality of opportunity. 
Customer Service Advisor Responsibilities For Gov Jobs UK

Responding to customer complaints 
Escalating problems to the technical team or other members of the product team
Updating customer information in the company database
Providing information about new and existing products and services
Tracking and processing new orders and refunds
Making sales and processing payments, when necessary
Performing administrative tasks as assigned by the Supervisor

Customer Service Advisor Skills For Gov Jobs UK

Excellent verbal and written communication skills
Active listening skills
Patience and the ability to remain calm in stressful situations
Excellent interpersonal skills
Ability to accept criticism
Sales and persuasive skills
Attention to detail

Customer Service Advisor Benefits For Gov Jobs UK

You’ll develop your emotional intelligence.
You’ll learn your product or service, inside and out.
You’ll build transferable Skills.
You can educate customers without selling.
You can develop a side project.
You’ll learn how to effectively solve problems.

Apply Now

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