The duties a Customer Service Assistant performs vary depending on their position and work environment. A Customer Service Assistant who works at an IT helpdesk, for instance, may provide customers with technical assistance or may route calls to a technical services department.
Customer Service Assistants play an important role in ensuring that a company’s customers are satisfied and happy. They are often the first point of contact for customers and act as a valuable interface between a company and its client base.
Customer Service Assistants are a fundamental function of most companies and institutions and can work in a variety of settings, including a shop floor, call center, or at a helpdesk in a company’s offices. Their duties include a range of customer-oriented tasks, which they may perform over the telephone, in person, or via email or webchat.
Customer Service Assistant
GBP 10 To GBP 12 Per Hour
Sunderland, England, United Kingdom
From drive-thru restaurants to Chicken McNuggets to college credits from Hamburger U, we’ve had quite a journey. And we’re still going. But to take a look into our past, we need to share the story of one man.
There he found a small but successful restaurant run by brothers Dick and Mac McDonald and was stunned by the effectiveness of their operation. The McDonald’s brothers produced a limited menu, concentrating on just a few items – burgers, fries, and beverages – which allowed them to focus on quality and quick service.
Handling all incoming customer queries and questions.
Providing the appropriate service and information or referring clients to another department.
Referring problematic issues that they cannot solve to management.
Resolving customer complaints and issuing refunds as needed.
Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information.
Providing quotations and checking product availability.
Handling payment transactions.
Adhering to a company’s policies and procedures at all times when assisting customers.
Skills & Requirements
The ability to actively listen to customers so they can adequately gauge and address their needs.
Excellent verbal communication skills to clearly share and relay information.
Computer literacy, including knowledge of relevant software packages, such as CRM systems.
The ability to remain calm and polite when dealing with complaints or challenging clients.
Strong problem-solving skills to determine the best possible solutions for client issues.
Good command of the English language.
Presentable appearance and good hygiene in customer-facing environments.
You’ll Improve Your Emotional Intelligence. It’s a given that you’ll develop people skills while working in a customer-facing role.
You’ll Understand a Product Inside and Out.
You’ll Build Transferable Skills.
You’ll Have a Network Within Your Organization.
You’ll Learn How to Effectively Solve Problems.
You can educate customers without selling.