Customer Service Assistant

Urgent Vacancy Indeed Jobs Birmingham For Customer Service Assistant
Job Description
Indeed Jobs Birmingham, Customer Service Assistant to work within a growing team. In this role, you will solve customer problems, arrange services, and sell products. You will be responsible for answering inbound calls, documenting conversations, handling complaints, and meeting monthly targets.
The ideal candidate will have at least one year of experience in a customer service or sales role, outstanding communication skills, and computer proficiency. Customer Service Assistant is the initial point of contact between a business and its customers.
They are responsible for assisting customers to do business with the organisation, such as making a purchase, placing an order, getting advice, making a complaint or finding information.
Job Details

Hiring Organization

Post Name
Customer Service Assistant

12th Pass, Any Graduate


Employment Type
Full Time

Work Hours
8 Hours

GBP 10 To GBP 15 Per Hour

Birmingham, England, United Kingdom B28 8BX

About Organization
The Wickes name goes as far back, when Henry Dunn Wickes and his brother started a modest operation in the local lumber business in Michigan, USA. Wickes as we recognise it today really started in the American property boom, with the creation of a one-stop-shop selling builders a full range of construction products at prices often lower than local yards and merchants.
In the first UK Wickes was opened in Whitefield, Manchester. It was an imaginative new concept – using a traditional DIY store model to sell to the trade – and it made Wickes the first fixed-price builders merchant in the UK. Our first customers (savvy tradesmen and a few keen DIYers) found they could now get all the products they needed to complete entire projects from a single store, at lower prices than other merchants.
Increasing our range of own-brand products meant we could closely control the supply and manufacturing process, enabling us to offer a quality range of products at consistently low prices. By the early 90s, we were more or less completely own-brand.
In recent years, we’ve expanded our range to include trusted brands such as Dulux, Bosch and Makita, giving our customers even better choice. The performance of our products is key to building trust with our customers.
The Wickes Quality Assurance Team travels thousands of miles each year to check the production quality of our key suppliers, and we independently test our own-brand products against the market leaders, checking that each one is up to the job. This ensures that when customers buy our products they can be confident they are getting the best value for money.
Job Responsibilities For Indeed Jobs Birmingham

Answer inbound calls
Resolve customer enquiries and complaints
Process sales
Maintain the customer database
Maintain excellent customer satisfaction
Answering customer enquiries or passing them on to the appropriate department.
Giving information and helping to solve customer problems.
Selling products and taking orders.
Arranging services for customers, for example, booking hotel rooms or arranging car hire.

Job Skills For Indeed Jobs Birmingham

Customer service skills.
To be thorough and pay attention to detail.
The ability to work well with others.
Sensitivity and understanding.
Patience and the ability to remain calm in stressful situations.
The ability to accept criticism and work well under pressure.
Excellent verbal communication skills.

Job Requirements For Indeed Jobs Birmingham

English and maths GCSE
One year of previous experience
Outstanding communication skills
Computer proficiency
Team player

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