Urgent Vacancy Jobs in UK For Customer Service Manager
Job Description
Jobs in UK, A Customer Service Manager, also known as a customer service manager, ensures that the customers of a company are satisfied. Their role is to provide superb customer service by leading and motivating the customer service team, developing loyalty programs, and creating customer satisfaction goals.
Our company is searching for a motivated and experienced customer service manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.
To qualify for the role, the ideal candidate will have proven experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills.
Job Details
Hiring Organization
University of Essex Colchester Campus
Post Name
Customer Service Manager
Qualification
Any Graduate, Post Graduate
Industry
Private
Employment Type
Full Time
Work Hours
8 Hours
Salary
GBP 31000 To GBP 49000 Per Year
Location
Colchester, England, United Kingdom CO4 3SQ
About Organization
We’re a university where curiosity prevails, and where exploring new ways of thinking and pushing boundaries, isn’t just encouraged, it’s expected. We are determined to do things differently and put student success at the centre of everything we do.
We’re committed to two things: excellence in teaching and excellence in research. We put student success at the heart of our mission, supporting every student from every background to achieve outstanding outcomes; preparing our students to thrive in their future lives.
We are open about our aims and how we want to achieve them. Our strategy sets out our ambitions for. On these pages you’ll find more on our plans, our finance, our senior team and how we work.
The University of Essex is a public research university in Essex, England. Established in, welcomed students, and acquired university status by royal charter – the university is a plate glass university.
Customer Service Manager Responsibilities For Jobs in UK
Answers customers’ questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.
Maximizes customer operational performance by providing help desk resources and technical advice.
Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees.
Manages customer service staff, communicates job expectations, and performs appraisals and job reviews.
Meets customer service financial objectives by forecasting requirements, prepares annual budgets, and schedules expenditures.
Improves customer service quality results by conducting surveys and studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.
Implements production, productivity, quality, and customer-service standards.
Contributes customer service information and recommendations to strategic plans and reviews.
Audits customer service procedures and trends and determines system improvements.
Enforces company policies and procedures.
Determines customer service requirements by maintaining contact with customers and visiting operational environments.
Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.
Customer Service Manager Skills For Jobs in UK
Customer service skills
Process improvement
Strong decision-making skills
Managing processes
Staffing
Planning
Tracking budget expenses
Analyzing information
Developing standards
Help desk experience
Customer Service Manager Requirements For Jobs in UK
A minimum of 5 years of proven experience in a customer service position.
Proficiency in Microsoft Office and customer service software.
Outstanding written and verbal communication skills.
Good understanding of management practices and techniques.
Excellent leadership and interpersonal skills.
Customer Service Manager Benefits For Jobs in UK
Develops and implements process and procedures to improve operational efficiency.
Oversees cross functional work areas targeted to resolve issues raised by customers.
Manages the customer service operations, which deals directly with customers and is the first point of contact.