Customer Service Representative

Urgent Vacancy Jobs in Boston UK For Customer Service Representative
Job Description
Jobs in Boston UK, We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. 
Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers.
Customer service representative who can interact with our customers and provide them with information to address inquiries regarding products and services. Also, you will have to deal with and help resolve any customer complaints.
Job Details

Hiring Organization
Coveris

Post Name
Customer Service Representative

Qualification
12th Pass, Any Graduate

Industry
Private

Employment Type
Full Time

Work Hours
8 Hours

Salary
GBP 10 To GBP 12 Per Hour

Location
Boston, England, United Kingdom PE21 7SW

About Organization
Coveris is a leading European packaging company that manufactures flexible and sustainable solutions for some of the world’s most respected brands. We develop packaging that protects all types of products – from food to pet food, from medical devices to industrial and agricultural goods. 
Through our broad level of technical expertise, our high-quality packaging extends the lifecycle of products to help reduce waste and resource wastage. Together with our customers we are constantly working on new attractive and sustainable packaging solutions. 
Our values are all about who we are, what we want to achieve and the way we want to achieve it. Coveris is a place of transformation that has the ambition of having a positive impact, both on colleagues, suppliers, customers, end-consumers and ultimately in the world where we live.
Job Responsibilities For Jobs in Boston UK 

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

Job Skills For Jobs in Boston UK

Customer service
Product knowledge
Market knowledge
Quality focus
Problem solving
Documentation skills
Phone skills
Listening
Resolving conflict
Analyzing information
Multi-tasking

Job Requirements For Jobs in Boston UK

High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.

Job Benefits For Jobs in Boston UK

You’ll Improve Your Emotional Intelligence. 
You’ll Understand a Product Inside and Out. 
You’ll Build Transferable Skills. 
You’ll Have a Network Within Your Organization. 
You’ll Learn How to Effectively Solve Problems.

Apply Now

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