Customer Service Representative

Urgent Vacancy Indeed Jobs Brighton For Customer Service Representative
Job Description
Indeed Jobs Brighton, We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.
Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
Job Details

Hiring Organization
Pareto Law

Post Name
Customer Service Representative

Qualification
12th Pass, Any Graduate

Industry
Private

Employment Type
Full Time

Work Hours
8 Hours

Salary
GBP 15 To GBP 20 Per Hour

Location
Brighton, England, United Kingdom BN2 6NT

About Organization
At Pareto, we understand the power of potential. The last 25 years have been dedicated to pursuing this understanding, forming an unrivalled legacy, investing in the future of sales professionals in the UK. 
We’re proud to have worked with industry-leading companies, helping them assess, place and train their salespeople. Potential can be fulfilled in many different ways. And it’s our mission to help you achieve it. 
Back in 1996, during a conversation whilst scaling the Eiger, Jonathan and Andrew agreed that something was missing from the sales industry. A one size fits all approach meant businesses were overspending on a workforce which was under-delivering.
There was an opportunity in the market to hire smart. To focus on selecting, hiring and training the best salespeople. Narrowing down the field, to become strategic and efficient when recruiting new talent. A lean and refined way of thinking, not unlike the 80/20 principle also known as Pareto’s Law.
Jonathan and Andrew started applying the Pareto Law to sales recruitment. And after seeing the top 20% of talent, at any level, deliver 80% of the results across the sales industry, Andrew and Jonathan knew they were onto something. 
Job Responsibilities For Indeed Jobs Brighton

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

Job Skills For Indeed Jobs Brighton

Customer service
Product knowledge
Market knowledge
Quality focus
Problem solving
Documentation skills
Phone skills
Listening
Resolving conflict
Analyzing information
Multi-tasking

Job Requirements For Indeed Jobs Brighton

Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.

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