Urgent Vacancy UK Job Portal For Customer Service Representative
UK Job Portal, We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Customer service representatives help customers with complaints and questions, give customers information about products and services.
Take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
Smith & Reed Recruitment Ltd
Customer Service Representative
GBP 18 To GBP 20 Per Hour
Truro, England, United Kingdom TR1 1EX
Welcome to one of the fastest growing recruitment agencies in the South West. Smith and Reed have gained a reputation for supplying a quality recruitment service to a wide range of companies in the South West, providing a diverse vacancy portfolio for individuals seeking permanent or temporary work.
We take time to fully understand each client and candidate, ensuring that each role is the perfect fit. As one of the leading recruiters across the South West, our values remain a priority when establishing relationships and offering a top-quality service.
People are at the heart of our business and this is reflected in everything that we do. With respect, inclusion, and diversity, we deliver a better working culture. Through innovation, we generate solutions and raise the bar, both within our workplace and throughout our industry.
Inspiring actions, encouraging curiosity, and developing new ideas. We value ideas over hierarchy. We pull together, challenge constructively and communicate effectively. When we focus on our strengths and lean into the strengths of others, we can make the impossible, possible.
Job Responsibilities For UK Job Portal
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Job Skills For UK Job Portal
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.