Urgent Vacancy Jobs From Home UK For Customer Service Specialist
Jobs From Home UK, Customer service specialists process complaints and issues related to products or services. They help customers complete purchases, upgrades, and returns, and frequently provide advice and technical assistance as well. They generally work in office environments, call centers, or from their homes.
We are searching for a friendly and highly analytical customer service specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, and provide training to new hires.
A top-notch Customer Service Specialist will demonstrate excellent time management skills and be passionate about customer service and self-improvement. Ideal candidates should be great brand ambassadors who are willing to go the extra mile to ensure customer satisfaction.
Customer Service Specialist
12th Pass, Any Graduate
GBP 18000 To GBP 22000 Per Year
Job Location Type
Work From Home
For almost 30 years, Creative Resource has been at the forefront of recruiting for the creative and marketing sector. We’ve worked with some of the most respected agencies, brands and organisations to help them find the best talent for their teams.
We take the time to really understand what both clients and candidates are looking for so that everyone feels they’ve been listened to and their needs met. We’re in it for the long haul. We often find that many of our candidates go on to become our clients. Whether that be through promotion, or them setting up on their own.
We’re committed to finding, nurturing and supporting the creative and marketing community – and we don’t just do this by finding perfect placements or candidates. We’re on a mission to tackle some of the biggest challenges the industry faces, whether that’s supporting the next generation of talent with School of Thought,
Connecting students with industry professionals through Two+Two or helping professionals to upskill and network through Handle This. We’re not just servicing the industry, we’re actively changing it for the better. It’s not just our clients that are award-winning. Our hard work and creative vision has been recognised time and time again, most recently as winners of the Creative Specialist category at the Marketing and Digital Recruitment Awards.
Job Responsibilities For Jobs From Home UK
Promptly responding to customer queries via email, live chat, video, phone, and social media channels.
Immediately escalating serious complaints or issues that you are not equipped to deal with.
Liaising with colleagues or managers to find the best solutions to customers’ issues.
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Maintaining a polite, helpful, and professional manner at all times.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
Familiarizing yourself with new products and services as they are introduced.
Attending workshops and meetings as required.
Providing training to new customer service agents.
Respecting client confidentiality at all times.
Job Skills For Jobs From Home UK
Persuasive Speaking Skills.
Ability to Use Positive Language.
Clear Communication Skills.
Job Requirements For Jobs From Home UK
Practical experience with help desk software, such as Zendesk, and CRM software, such as salesforce sales cloud, may be required.
Previous experience in a customer service role is preferred.
The ability to respond appropriately under pressure.
Sound judgment and excellent problem-solving skills.
The ability to speak a second language may be advantageous.
A positive attitude and the ability to build relationships with clients.
The flexibility to work irregular hours, when required.
Superb written and verbal communication skills.
Job Benefits For Jobs From Home UK
You’ll develop your emotional intelligence.
You’ll learn your product or service, inside and out.
You’ll build transferable Skills.
You can educate customers without selling.
You can develop a side project.
You’ll learn how to effectively solve problems.