Customer Services Representative

Job Description
A customer care representative, also known as a customer service representative, facilitates the relationship between companies and their clients. Though their responsibilities vary based on the company they work for, most representatives are responsible for answering customer questions and addressing their concerns.

They may work on-site at the company, from a call center, or from a home office. An important part of their job is to resolve problems that customers may have, but they must know when to refer advanced issues to members of the management team.

A customer care representative usually has at least a high school diploma. Because many companies have established procedures for handling customer complaints, most provide on-the-job training of their policies and protocols.

Customer service representatives need to have basic computer skills because they are often required to maintain digital records of their contact with customers and the outcomes of their interactions. A good customer care representative is patient and detail-oriented.
Job Details

Organization Name : Cambridge University Press & Assessment
Post Name : Customer Services Representative
Qualification : Any Graduate
Industry : Private
Employment Type : Full Time

Work Hours : 8 Hours
Job Experience : 0 To 1 Years
Salary : GBP 1500 To GBP 1800 Per Month
Location : Cambridge, England, United Kingdom CB2 8EA

About Organization
During the next four centuries, the Press’s reputation spread throughout Europe, based on excellence in scholarly publishing of academic texts, poetry, school books, prayer books, and Bibles. Along the way, the Press published ground-breaking works such as Isaac Newton’s Philosophiæ Naturalis Principia Mathematica.

John Milton’s Lycidas, Ernest Rutherford’s Radio-activity, and Noam Chomsky’s Language and Mind. In the 20th century, the Press extended that influence to become a global publisher, and in the 21st it is still growing, bringing millions of ideas on thousands of subjects to the world.

Cambridge Assessment was established as the University of Cambridge Local Examinations Syndicate (UCLES) by the University of Cambridge It was set up to administer local examinations for students who were not members of the University of Cambridge, with the aim of raising standards in education. It also inspected schools.

There have been many changes to the education system over the years but the ethos that sparked the creation of that original organization still drives us today. We strive for ongoing improvement to assessment systems and methodologies around the world to make sure learners can access the benefits of their education.
Customer Service Representative Responsibilities

Serves customers by providing product and service information and resolving product and service problems.
Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.

Customer Service Representative Skills

Phone skills
Customer service
Product knowledge
Market knowledge
Quality focus
Problem-solving
Documentation skills
Listening
Resolving conflict
Analyzing information
Multi-tasking

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