Customer Support Manager

Urgent Vacancy Indeed Jobs UK For Customer Support Manager
Job Description
Indeed Jobs UK, Customer support managers lead teams of customer support specialists to ensure that clients receive assistance with the technical aspects of products or services. Customer support managers ultimately seek to maximize customer retention, thereby improving the profitability of the company for which they work.
We are looking for a motivated and experienced customer support manager to lead our customer support department. The customer support manager will be responsible for driving superior customer support to business clients through policies, procedures, and setting of goals. You will be up-to-date on industry products and trends, and train staff accordingly.
The ideal candidate will have proven experience working in a customer support position, show excellent leadership and interpersonal skills, have great communication skills, and be a role model and mentor to staff.
Job Details

Hiring Organization

Post Name
Customer Support Manager

12th Pass, Any Graduate


Employment Type
Full Time

Work Hours
8 Hours

GBP 12 To GBP 14 Per Hour

Paignton, England, United Kingdom TQ4 7PE

About Organization
We have one of the strongest covenants in the marketplace and a strong track record of working in partnership with agents, developers and landlords to open new stores. We are actively pursuing new sites to expand our store portfolio across the UK and will consider all types of properties and locations.
We are proud of the existing concession relationships we have in Sainsbury’s and are looking for new regional or national concession partners to add to this portfolio, to continue to grow our customer offer through concessions within our stores.
We can create concessions or “stores in stores” within our estate ranging from 100-3,000 sq. ft, and would love to speak with new parties who can work with us on this. Please email us at [email protected] – please make it clear that you are interested in becoming a concessions partner, your contact details and details of your business.
Our customers’ lives are changing and so are we. We’re opening new stores to provide greater choice and flexibility, adding to our store estate across the UK and Ireland. We’re constantly investing in our stores, expanding our general merchandise and clothing ranges, and rolling out Argos and Habitat stores in our supermarkets.
We’re also managing our space, working with concessions partners to provide our customers with more choice and convenience. Simon Roberts, our Chief Executive, chairs our Operating Board. They concentrate on the day-to-day management of the group and it’s their role to execute the strategy set out by the Board.
He is a member of the CR&S Committee. Simon brings a wide range of experience and leadership skills to the Board from previous executive and non-executive roles. He has over 30 years’ experience leading major UK retail brands, having spent 15 years at Marks and Spencer and 13 years at Boots.
Prior to joining Sainsbury’s, Simon was Executive Vice President of Walgreens Boots Alliance and President of Boots UK and Ireland. During his tenure, Simon led Boots to achieve growth in sales and transactions, increased retail gross margin and doubled sales online.
Job Responsibilities For Indeed Jobs UK

Managing the customer support department’s day-to-day functions.
Responding to escalated customer support issues.
Implementing customer support processes to enhance customer satisfaction.
Formulating and revising customer support policies and promote their implementation.
Informing the team of all new information related to products, procedures, and trends.
Assessing support statistics and preparing detailed reports on the findings.
Interviewing and hiring new employees.
Overseeing and evaluating the team’s ongoing training efforts.
Delivering performance evaluations and following the disciplinary process according to company policy.
Managing the budget of the customer support department.

Job Skills For Indeed Jobs UK

Motivating Your Employees.
Training Your Team.
Organizing Your Workflow.
Handling De-escalations.
Tracking Performance.
Improving Operations.
Re-thinking Strategies.

Job Requirements For Indeed Jobs UK

Proven experience as a customer support specialist, preferably within a similar environment.
Thorough knowledge of legislation pertaining to consumer protection.
Prior experience in a managerial or supervisory role will be advantageous.
Top-notch oral, written, and interpersonal abilities.
Well-developed arbitration skills with the ability to remain impartial.
Affinity for multitasking with precision.
Capacity to accept and utilize constructive criticism.
Alignment with our company’s values.

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