Customer Support Specialist

Job Description
We are looking for a Customer Support Specialist for our team. To excel in this role, you should be excellent in verbal and written communication. You are expected to have a thorough knowledge of the products and services offered by the company.

You will be in direct contact with the customers. You also will be accountable to troubleshoot any problems and issues occurring to the customers regarding the products in a timely fashion. If you consider yourself suitable for this role, please do apply.
Job Details

Organization Name : Amazon UK Services Ltd.
Post Name : Customer Support Specialist
Qualification : Any Graduate
Industry : Private
Employment Type : Full Time

Work Hours : 8 Hours
Job Experience : Freshers
Salary : GBP 21000 To GBP 25000 Per Year
Location : London, England, United Kingdom SW1Y 5JG

About Organization
Amazon’s mission is to be ‘Earth’s most customer-centric company’, and our award-winning Customer Service team is an essential part of that mission. Through our innovative world-class self-service technologies developed by our “CS” team, we support customers from 75+ service locations around the globe.

We consider each contact an opportunity to advocate for customers and provide support via phone, email and chat 24/7. Our CS technology and product teams build world-class CRM systems and innovative self-service solutions that are used by millions of customers each day on Amazon’s websites, shopping apps, and through Amazon’s family of digital products such as Kindle, Echo, and Alexa.

Working in a dynamic and fast paced environment, our CS team is continuously raising the bar on customer experience by advocating and inventing for customers, playing a key role in leading the way towards Amazon’s ultimate goal to be Earth’s most customer-centric company.

We are a company of pioneers. It’s our job to make bold bets, and we get our energy from inventing on behalf of our customers.” – Jeff Bezos, CEO
Explore available positions below and join our amazing team of pioneers!
Responsibilities

Provide prompt, efficient, detailed and customer-oriented support to Shippers using Amazon Shipping services.
Confidently manage Shippers and Shippers escalations, showing empathy, actively listening and resolving issues whilst tracking to key performance metrics.
Work with other customer support teams within Amazon Shipping to ensure consistent and high-quality level of support.
Advocate on behalf of our customers when something doesn’t seem right or when problems don’t get resolved quickly enough.
Actively seek solutions to customer needs, communicating trends to leadership and suggesting innovative solutions on behalf of the customer experience.
Build and maintain internal knowledge pages to ensure continuity and the education of other teams.
Additional verbal and written communication skills in either Italian, French, Spanish or German is a plus.
Experience with transportation industry or other Shipping Service Providers.

Skills

Excellent written and verbal English communication skills, including the ability to comfortably engage with internal and external customers.
Moderate experience with Microsoft Office tools – emphasis on Excel
Ability to self-manage on priority tasks and objectives
Ability to work independently and show sound judgment in ambiguous situations
Ability to work well in a fast-paced environment and multi-task in a high-energy environment.
Creative and analytical problem solver with a passion to provide excellent customer service.

Apply Now

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