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Job Responsibilities : Call Centre Agent

Salary : Up to £21,500 a year

Company : Railpen

Location : Darlington GB

Call Centre Agent

We have an exciting opportunity to join our Channel Services department in Darlington as a Call Centre Agent on a permanent basis.

The role

The role is responsible for providing efficient telephone service to ensure customer requests and queries are processed efficiently through the correct channel and in line with the agreed service levels and compliance standards.
The person We are looking for someone with substantial customer service experience who will be able to provide an efficient and professional telephone service so that enquiries can be processed accurately and in a timely manner. You will have some knowledge and experience with Microsoft packages including Word and Outlook. Previous Call Centre experience would be desirable but not essential.

As a Call Centre Agent, you will have the ability to multi-task and keep track of various activities whilst demonstrating a positive can-do attitude.

What we can offer you

  • A competitive salary of up to £21500 (dependent on experience).
  • 26 days holiday plus 8 days bank holiday and eligibility to join the generous Annual Bonus Plan
  • The Call Centre’s operating hours are between 8:00 am – 5:00 pm helping to give our employees a good work/life balance.
  • We couple all of the above with a supportive long-term environment with tremendous opportunities to learn and develop your career.

Job Types: Full-time Permanent

Salary: Up to £21500.00 per year

Additional pay:

  • Bonus scheme


  • Monday to Friday

Click Here : Apply Now

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