Job in London for Indian

Customer Success Executive Job Opening
Job Details

Organization Name : Upshoot 
Post Name : Customer Success Executive
Employment Type : Full Time
Qualification : Any Graduate
Industry : Private
Work Hours : 8 Hours
Job Experience : 1-2 Year
Salary : GBP 750 To GBP 1500 Per Month
Location : London, England, United Kingdom E1W 1UN

About Organization
Founded by an award-winning architect, Upshoot is a free-to-use platform that assesses the potential of UK houses for Homebuyers, Sellers and Owners. Upshoot was created to help Homebuyers, Sellers and Owners save time and money when deciding what alterations to make to a property.
Where to begin? What is possible? How much will it cost? Who can help do the works? Is it a sound investment? These are just some of the questions Upshoot set out to answer. We are now live in Kent, East & West Sussex, Surrey and all 32 London Boroughs.
The platform instantly analyses the development potential of properties, illustrating via a 3D visual representation of the property what could be achieved on each in terms of alterations and extensions following local planning and property restrictions. Coupled with an estimated costing(s) of the work required, based on local suppliers in the area, Upshoot also provides the potential value of the property after the works are completed.
Homebuyers now have more choice by understanding and including the potential of a property when searching. Sellers can illustrate the hidden value and size of their property by marketing the potential to buyers, who perhaps would otherwise not consider their house.
Homeowners can now understand their home’s potential by simply entering an address. Homeowners are able to discover and tailor a project according to their aspirations and budget. Homeowners are now more equipped than ever, to decide whether to improve or move.
Job Description
Also known as customer experience managers or customer advocates, customer success managers aid business clients in taking full advantage of products, drive sales by influencing product upgrades, manage and sustain relationships with customers.
We are looking for a technically savvy customer success manager who possesses a strong drive for results. Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn.
Customer Success Executive Responsibilities

Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyze customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Evaluate and improve tutorials and other communication infrastructure.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.

Customer Success Executive Skills

Excellent communication and interpersonal skills.
Demonstrate leadership qualities.
High computer literacy and ability to learn new software.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.

Key 

Assist all clients with profiles
Manage client relationships
Liaise with our tech team to assist clients
Data management
Setting and meeting targets
Introducing and demonstrating our product
Providing sales and operational assistance when required

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