Jobs in London For Agent Work
Job Details
Organization Name : Swissport
Post Name : Grade 1 Agent
Employment Type : Full Time
Qualification : 10th Pass
Industry : Private
Work Hours : 8 Hours
Job Experience : Fresher
Salary : GBP 700 To GBP 900 Per Month
Location : London, England, United Kingdom CM24 1RW
About Organization
Swissport offers interesting and competitive career opportunities and fosters individual growth. Personal commitment, professionalism and diversity support us in our pursuit of an excellent service delivery.
On behalf of our airline customers, we served some 82 million airline passengers (: 265 million) making every journey special right from the start. In passenger services you assist travelers with check-in.
You check travel documents, provide information about flights and skillfully handle the check-in process so that passengers and baggage are in the right place at the right time. At the departure gate you manage the boarding process, close the flight and coordinate with the airline crew to ensure a punctual departure.
Swissport’s service portfolio includes many tasks on the apron. For example, baggage handling and sorting, de-icing and anti-icing, fueling, pushback or towing of aircraft, and load control. The load control teams calculate weight and balance as well as trim for each aircraft to ensure a safe operation.
Job Description
To provide all necessary help and support to passengers as required by our customer airlines which may include check in, baggage processing, reservations and ticketing, boarding of flights, air-bridge operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.
Responsibilities
Assist passengers with self-service check-in kiosks
Inspect and verify passenger documentation
Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
Manage passenger baggage processing including handling and fee calculation if applicable
Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
Direct passengers through Customs, Immigration, and quarantine as required
Make public address announcements as required
Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
Skills
Ability to speak and understand the English language
Ability to travel to the airport at times where public transport is not available
Excellent communication skills (written and verbal)
Must be able and willing to type and learn airline specific computer systems
Ability to follow processes and procedures and apply flexible approach when required
Willingness to work in inclement weather if required
Passionate about customer service
Commitment to continuous improvement
Self motivated and able to work independently
Previous experience working in an aviation environment is desired
Ability to speak additional languages is desired