Operations Manager

Job Description
The role of Operations Manager is a critical position and delivers a huge impact both on the customer experience and on bottom-line performance within the Fulfilment Centre. You will report to the Senior Operations Manager and you will be directly responsible for a team of Area Managers and their direct reports. As well as motivating them to do their best, it will be down to you to plan and resource everything effectively to handle the peak season.

As an Operations Manager, you will also lead numerous improvement projects (KAIZEN) aimed at streamlining activities while driving up performance and quality. Taking part in site, regional and global initiatives, you will tackle complex problems that affect customers and work to resolve them with innovative solutions. You will be given a real opportunity to shape your area with ideas that could be rolled out across the Amazon network.

Whatever you focus on, it will be aimed at ensuring service excellence whilst continuously improving our processes.
Job Details

Organization Name : Amazon
Post Name : Operations Manager
Qualification : Any Graduate
Industry : E-Commerce
Employment Type : Full Time

Work Hours : 8 Hours
Job Experience : Freshers
Salary : GBP 2500 To GBP 2900 Per Month
Location : Coventry, Birmingham, United Kingdom, CV5 9PF

About Organization
What unites Amazon employees across teams and geographies is that we are all striving to delight our customers and make their lives easier. The scope and scale of our mission drives us to seek diverse perspectives, be resourceful, and navigate through ambiguity.

Inventing and delivering things that were never thought possible isn’t easy, but we embrace this challenge every day. By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us.

Amazon’s ability to innovate on behalf of our customers relies on the perspectives and knowledge of people from all backgrounds. We believe that building a culture that is welcoming and inclusive is integral to people doing their best work and is essential to what we can achieve as a company. We actively recruit people from diverse backgrounds to build a supportive and inclusive workplace. We take steps to ensure employees have a sense of belonging, value, and opportunity.

We have 13 affinity groups (employee resource groups) with more than 87,000 employees across hundreds of chapters around the world. We actively recruit diverse candidates through our partnerships with historically Black colleges and universities, Hispanic-serving institutions and women’s colleges, and we have over 40,000 veterans and military spouses working at Amazon.

Our technology opens opportunities to entrepreneurs, authors, creators, and builders from all over the word—from individual sellers to small and medium-sized businesses. We work to build long-term partnerships with vendors and sellers who share our vision of advancing toward a more equitable future that improves the lives of people everywhere.

We continue to make progress in building a more diverse workforce, with the number of women in tech roles at Amazon increasing. Today, women lead many of our biggest and most important businesses, including our overall delivery experience, Amazon Fresh, AWS Public Sector, and more
Job Responsibilities

Maintain health and safety standards within area and promote a positive health and safety culture on site.
 Lead, motivate and support a large team within a time-sensitive and demanding environment. This will include the setup and implementation of career development plans for all direct reports.
 Be a Subject-Matter Expert on larger processes and activities within the fulfilment centres, i.e. 5s audits, alignment with Standard Work procedures across the network.
 Management of the timely data collection to update operations metrics on an hourly basis, in an inventory control and systems environment, to achieve productivity targets, reduce cost per unit, eliminate errors and thus deliver excellent customer service.
 Work closely with other support teams (HR, Financial Manager, Facilities Manager, Safety & Security Manager, IT Manager) on staffing plans, schedules and performance levels to enable the Fulfilment Centre and the broader Operations network to attain Amazon’s Business Plan.
 Implement change and contribute in cross-functional Six Sigma initiatives within your site and the broader Amazon EU Operations network.
 Drive continuous process improvement and make our customer experience better than ever.

Job Skills

Have excellent communication skills, both verbal and written.
 Be competent in two or more production or supply chain areas, with an impressive track-record in a similar fast- paced logistics, distribution, manufacturing or engineering environment.
 Be passionate about achieving results and driving production through efficiency and process improvement.
 Possess the ability to manage detail, establish root cause and be able to extract and analyse data. Must be able to demonstrate effective problem-solving and analytical capability.
 Thrive on change, inclined to operate with flexibility and commit the time required to get the job done. Work shifts, including weekends, in an operational 7/365 environment. Willing to relocate if necessary.

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