Part Time Customer Service Requirement
Job Details
Organization Name : Cafcass London
Post Name : Customer Service
Employment Type : Part Time
Qualification : Any Graduate
Industry : Private
Work Hours : 4 Hours
Job Experience : 1 Year
Salary : GBP 22 To GBP 26 Per Month
Location : London, England, United Kingdom WC1B 3HF
About Organization
Cafcass represents children in family court cases in England. We independently advise the family courts about what is safe for children and in their best interests. We put their needs, wishes and feelings first, making sure that children’s voices are heard at the heart of the family court setting.
Operating within the law set by Parliament (Criminal Justice and Court Services Act 2000) and under the rules and directions of the family courts, we are independent of the courts, social services, education and health authorities and all similar agencies.
Our duty is to safeguard and promote the welfare of children going through the family justice system, supporting over 140,000 children every year by understanding their experiences and speaking up for them when the family court makes critical decisions about their futures.
Cafcass is the largest employer of qualified social workers in England and is deeply committed to making a positive difference to each child we support. We are proud that everyone working for Cafcass is united in improving the lives of children, families and carers.
Job Description
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.
Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
Customer service is the provision of service to customers before, during, and after a purchase. The perception of success of such interactions is dependent on employees “who can adjust themselves to the personality of the guest
The primary job of a customer service representative is to address customer issues and resolve them in a timely and efficient manner. Support reps interact with customers on a variety of channels such as phone, email, and social media, and ensure that all valid customer concerns are being dealt with immediately.
Customer Service Responsibilities
Manage large amounts of incoming phone calls.
Generate sales leads.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Meet personal/customer service team sales targets and call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.
Customer Service Requirements
Track record of over-achieving quota.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
Customer Service Skills
Persuasive Speaking Skills. Think of the most persuasive speaker in your organisation.
Empathy.
Adaptability.
Ability to Use Positive Language.
Clear Communication Skills.
Self-Control.
Taking Responsibility.
Patience.
Customer Service Benefits
Creating loyal customers through good customer service can provide businesses with lucrative long-term relationships.
Customer loyalty.
Increase profits.
Customer recommendations.
Increase conversion.
Improve public image.
You’ll Improve Your Emotional Intelligence.
You’ll Understand a Product Inside and Out.
You’ll Build Transferable Skills.
You’ll Have a Network Within Your Organization.
You’ll Learn How to Effectively Solve Problems.