Retention Specialist

Job Description
We are looking for a dynamic retention specialist to help us retain our core customer base. In this role, you will deal directly with our customers to find out what issues they are facing, how we may improve our products or services, and how to retain their business.

To be successful as a retention specialist, you should have a persuasive attitude, excellent customer relationship skills, and a passion for sales. Ultimately, a top-class retention specialist is able to improve sales by creating lasting bonds with customers.
Job Details

Organization Name : Sitel UK Ltd
Post Name : Retention Specialist
Qualification : Any Graduate
Industry : Private
Employment Type : Full Time

Work Hours : 8 Hours
Job Location Type : Work From Home
Job Experience : Freshers
Salary : GBP 30000 To GBP 35000 Per Year
Location : Stratford-upon-Avon, England, United Kingdom CV37 9H

About Organization
At Sitel Group, we believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

We know the employee experience is the customer experience – and we are committed to transforming the contact center industry. Our 160,000 people around the globe are redefining the way brands connect with their customers – 8 million times each day.

We believe every organisation can build stronger brand engagement and drive long-term business growth by unlocking the power of customer experience (CX). Our mission is to empower brands to build stronger relationships with their customers by creating meaningful connections that boost brand value.

Engagement, we believe, is a direct outcome of the empathy created when teams – invested in the delivery of your brand promise – work with a deep understanding of your customers and their unique needs. By bringing people, data and technology together, we create compelling experiences for your customers in the moments that matter.
Retention Specialist Responsibilities

Communicating with customers and sales representatives.
Gathering information about customer complaints.
Developing aggressive retention strategies based on customer feedback.
Negotiating with customers to renew contracts and retain business.
Meeting with the sales team to propose customer retention solutions.
Writing and presenting customer behavior reports.
Building positive relationships with customers and business associates.

Retention Specialist Requirements

Excellent customer service skills.
Strong conflict resolution skills.
In-depth knowledge of sales and marketing software.
Ability to remain calm and professional in stressful situations.
Advanced communication and interpersonal skills.
Empathy and patience.
Advanced organizational skills.

Skills

Excellent customer service skills.
Strong conflict resolution skills.
In-depth knowledge of sales and marketing software.
Ability to remain calm and professional in stressful situations.

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