Urgent Vacancy Work From Home UK For Service Advisor
Work From Home UK, A service advisor typically works in a car dealership and acts as the liaison between customers and the service technicians. The service advisor communicates with customers to determine their vehicular problems and the repair timeline and provides the technicians with accurate repair descriptions about the customers’ concerns.
We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor’s responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars.
The service advisor will ensure customer service by working with customers to determine their vehicle issues and problems, Determining the repair timeline, and working with technicians to convey the customers’ concerns with accurate repair descriptions. To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills.
Any Graduate, Post Graduate
GBP 11 To GBP 15 Per Hour
Job Location Type
Work From Home
To create longstanding partnerships with leading organisations and talented professionals; providing the market knowledge, sector expertise, and in-depth support they need to thrive within the UK’s essential maintenance and facilities management sectors.
Since Resourcing Group has been a dedicated recruitment partner across the built environment. We offer on the ground, local support and knowledge, working in partnership with some of the best public and private sector organisations.
We recruit personnel across the UK at all levels of maintenance and facilities management and have a proven record of delivering the expert, personal level of service that candidates and clients in this fast moving industry need. Resourcing Group is part of the UK’s leading built environment recruitment group. Each business within the group has been delivering highly specialist services, built for your world for decades.
This means with us, you’ll always have access to the UK’s largest portfolio of talent and opportunities, and receive the best value service from a network of true local experts. In addition, we’ll help you staff your project throughout its lifecycle; connecting you to dedicated businesses with the expertise to listen, plan and deliver specialist resource across every area of your build.
Job Responsibilities For Work From Home UK
Greeting customers and directing them to available mechanics.
Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
Managing and overseeing the dealership’s workflow and schedule.
Calling customers to advise them about service changes or car pick-up times.
Maintaining positive customer relationships to ensure repeat business.
Ensuring all details on services rendered and costs are related to customers and processing their payments.
Liaising with service technicians about parts ordering and ensuring parts are available when needed.
Job Skills For Work From Home UK
Being able to work in a team.
Ability to remain calm under pressure.
Friendly and tactful personality.
Open minded attitude.
Being able to handle complaints and difficult situations.
Job Requirements For Work From Home UK
An associate’s degree in mechanics or a related field may be advantageous.
Experience in the automotive field may be advantageous.
A strong understanding of automotive technology and the automotive industry.
Proficiency with industry-specific software.
Excellent customer service, interpersonal, and communication skills.
Strong organizational, decision making, and problem-solving skills.
The ability to communicate with mechanics, customers, and management.
Job Benefits For Work From Home UK
You’ll develop your emotional intelligence.
You’ll learn your product or service, inside and out.
You’ll build transferable Skills.
You can educate customers without selling.
You can develop a side project.
You’ll learn how to effectively solve problems.