Contact Centre Team Manager Job
Organization Name : Sitel Group
Post Name : Team Manager
Employment Type : Full Time
Job Location Type : Work From Home
Qualification : Any Graduate
Industry : Private
Work Hours : 8 Hours
Job Experience : 1 To 2 Years
Salary : GBP 1500 To GBP 2000 Per Month
Location : Coventry, England, United Kingdom CV1 3BH
Sitel is a privately owned contact center company headquartered in Miami, Florida. It provides outsourced sales, technical support, customer service, and other business processes for large companies. The company has employees and in revenue.
Sitel started as a subsidiary of United Technologies called HQ800 and located in Omaha, Nebraska. Its then-President, James F. Lynch, bought the company. He renamed it “SITEL,” which stands for “System International TELemarketing.” At the time, SITEL had about $100 million in annual revenue and employees.
Sitel was listed on NASDAQ. Afterwards, it expanded internationally by opening new offices and acquiring other call center companies abroad. For example, Sitel acquired London-based telemarketing company Mitre PLC for. Simultaneously, Sitel announced it bought a percent interest in Teleaction, a Spanish-focused telemarketing company, for about $24 million. That same year, Sitel acquired Canadian Telephone Corporation.
The team manager is the leader of a group of employees, overseeing the daily operations of one section within a company. … Team managers are responsible for the day-to-day activities and guidance of their team members. The team manager sets targets, implement guidelines, and assist with any issues the employees may have.
We are looking for a result-driven team leader to be responsible for monitoring and supervising a team of consultants to achieve the organization’s objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the sales team’s potential.
To be successful as a team leader, you should have a track record of team motivation and positive sales results. Ultimately, a top-notch team leader should display excellent interpersonal skills to build quality relationships with the team and with customers, be goal-driven, and manage the day-to-day activities of the team efficiently.
Managing the day-to-day activities of the team.
Motivating the team to achieve organizational goals.
Developing and implementing a timeline to achieve targets.
Delegating tasks to team members.
Conducting training of team members to maximize their potential.
Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
Conducting quarterly performance reviews.
Contributing to the growth of the company through a successful team.
Creating a pleasant working environment that inspires the team.