Customer Service Job Confero Ltd
Job Details
Organization Name : Confero Ltd
Post Name : Customer Service
Employment Type : Full Time
Qualification : 12th Pass, Any Graduate
Industry : Private
Work Hours : 8 Hours
Job Experience : Fresher
Salary : GBP 1000 To GBP 1500 Per Month
Location : London, England, United Kingdom NW9 6TD
About Organization
Each outsourcing centre would offer comprehensive and bespoke call centre solutions including inbound call handling, email response, outbound telemarketing and sector-specific services. As a result of this, Confero would add value to all types of businesses by giving the opportunity for real improvements in customer service.
Real increases in sales, real increases in profitability and real increases in productivity – allowing ROI to be measured in real terms. Our headquarters are based in Colindale, north-west London. Being surrounded by shops, bars, restaurants and superb transport links enables us to attract and retain a very high calibre of staff.
Because of this, our clients get the continuity they want thanks to low attrition rates. Confero’s offices are exceptionally well-appointed and not a warehouse-style space, where staff loyalty and commitment has become second nature.
In 2003 Confero became accredited by the DMA and the business achieved FCA authorisation. Our clients benefit from this through the stringent processes we adopt in regards to staffing and data protection, ensuring Confero can manage confidential and financial data on behalf of clients in all sectors including financial services.
Job Description
We are hiring a customer service to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
The primary job of a customer service representative is to address customer issues and resolve them in a timely and efficient manner. Support reps interact with customers on a variety of channels such as phone, email, and social media, and ensure that all valid customer concerns are being dealt with immediately.
Customer Service Responsibilities
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Customer Service Benefits
You’ll Improve Your Emotional Intelligence.
You’ll Understand a Product Inside and Out.
You’ll Build Transferable Skills.
You’ll Have a Network Within Your Organization.
You’ll Learn How to Effectively Solve Problems.
Customer Service Skills
Persuasive Speaking Skills. Think of the most persuasive speaker in your organisation.
Empathy.
Ability to Use Positive Language.
Clear Communication Skills.
Self-Control.
Taking Responsibility.
Patience.