United Kingdom Jobs

Customer Service Representative Job In UK
Job Details

Organization Name : Novax Recruitment
Post Name : Customer Service Representative
Employment Type : Full Time
Qualification : 12th Pass, Any Graduate
Industry : Private
Work Hours : 8 Hours
Job Experience : 1 To 2 Years
Salary : GBP 2500 To GBP 3000 Per Month
Location : Altrincham, England, United Kingdom WA14 2DW

About Organization
Here at Novax we specialise in delivering high-value, bespoke recruitment solutions, using our extensive knowledge of the Construction, Engineering and Manufacturing industries to find the perfect fit for both candidates and clients alike. A specialist recruitment consultancy which operates in the Construction & Manufacturing Industry.
Located in Greater Manchester our team is constructed of ex-Manufacturing Engineers, ex-Construction Engineers and Recruitment Specialists who are dedicated to building long-term client relationships for both permanent and contract recruitment.We specialise in delivering high-value, bespoke recruitment solutions using our in-depth knowledge of the Construction and Manufacturing industries.
​We specialise in delivering high-value, bespoke recruitment solutions using our in-depth knowledge of the Construction, Engineering and Public Sectors. Our team is built from both experienced industry and recruitment professionals. If you are looking for work or looking to secure a member of your team please do not hesitate to contact us on 0161 549 1999 or email [email protected]
We specialise in delivering high-value, bespoke recruitment solutions using our in-depth knowledge of the Construction and Engineering industries. Our team is constructed of ex-Manufacturing Engineers, ex-Construction Engineers and Recruitment Specialist who are dedicated to building long-term client relationships for both permanent and contract recruitment.
Job Description
The primary job of a customer service representative is to address customer issues and resolve them in a timely and efficient manner. Support reps interact with customers on a variety of channels such as phone, email, and social media, and ensure that all valid customer concerns are being dealt with immediately.

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Responsibilities

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

Skills

Persuasive Speaking Skills.
Empathy.
Adaptability.
Ability to Use Positive Language.
Clear Communication Skills.
Self-Control.
Taking Responsibility.
Patience.

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