Work From Home Job In United Kingdom
Organization Name : CGI
Post Name : IT Support
Employment Type : Full Time
Qualification : Any Graduate
Industry : Private
Work Hours : 8 Hours
Job Experience : Fresher
Job Location : Work From Home
Salary : GBP 1500 To GBP 2000 Per Month
Location : London, England, United Kingdom, EC3M 3AZ
Founded , CGI is among the largest IT and business consulting services firms in the world. We are insights-driven and outcome-based to help accelerate returns on your IT and business investments.
In all we do, our goal is to build trusted relationships through client proximity, providing industry and technology expertise to help you meet the needs of your customers and citizens.
Our Constitution is the foundation of our culture. It reflects our purpose and commitment to continuously evolve to meet the needs of our stakeholders. At CGI, we are united by our Dream, driven by our ownerships culture, and dedicated to working in proximity with clients.
Our of continuous growth is a testament to the confidence our clients place in us, to the commitment of our consultants, and to the sound principles on which we were founded and the resilient business model and sustaining principles on which we were founded by which we operate.
We are recognized as trusted advisers and innovators who deliver on our clients’ largest and most complex projects. We are one of the few firms with the scale, reach and capabilities to help clients meet the ever-evolving digital expectations of their customers and citizens. We also focus on offering our consultants limitless opportunities to make a difference for the clients and communities we serve.
The IT Support maintains the computer networks of all types of organisations, providing technical support and ensuring the whole company runs smoothly. IT Support monitors and maintains the company computer systems, installs, and configures hardware and software, and solves technical issues as they arise. Because of the nature of the job, some companies may require their IT Support to undertake shift work.
As an IT technical support officer, you’ll install and configure computer systems, diagnose hardware and software faults and solve technical and application problems, either over the phone or in person.
You’ll cover one or more areas of expertise, depending on the size of the organisation you work for. It’s common practice for a technical IT support team to be divided into first and second-line support, with the second-line support staff handling the more specialised queries that the first-line support could not deal with.
The work is as much about understanding how information systems are used as applying technical knowledge related to computer hardware or software.
Provide technical assistance with computer hardware and software
Resolve issues for staff via phone, in person, or electronically
Log bugs and enhancement requests
Perform hardware and software installations, configurations and updates as needed
Create and maintain tips and tricks solutions for online database and web site
Provide introductory on-line & classroom training for company products
Resolve technical issues in a timely manner using available resources within the company
Excellent customer service skills
Strong troubleshooting and critical thinking skills
Associate’s Degree in Computer Science or Management Information Systems (MIS)
In depth knowlegde of Windows 10, Polycom, Cisco WebEx, Mac OS, Microsoft Office 365